General Shipping Information
1. Where do you ship from?
USPS 126 Stonehenge Dr. Ste 107 Crossville Tennessee 38558
2. Where do you ship to?
US Domestic
3. What carriers do you use?
USPS or UPS
Shipping Costs & Methods
4. What are the shipping costs?
Shipping calculated at checkout unless purchase exceeds $50, then free shipping kicks in.
5. Do you offer expedited shipping?
No
6. Are there any additional fees for international orders?
At this point, domestic only
Processing & Delivery Times
1. How long does it take to process an order? (e.g., "Orders are processed within 1-2 business days.") Within 48 hrs, based on M-F workweek.
2. How long does shipping take? (Provide estimates based on location and shipping method.) 2-4 days, depending on local vs interstate
3. Do you offer same-day or next-day shipping? No
SHIPPING & RETURN POLICY
Order Tracking & Issues
1. Do you provide tracking numbers? (If yes, where can customers track their orders?) Yes
2. What if my package is delayed? (Guidance on what to do if it takes longer than expected.) Email company @ pocketheatspices@gmail.com
3. What if my package is lost or stolen? (Your policy on refunds or replacements for lost/stolen items.) Will send new shipment. Deliveries are insured.
4. What should I do if I receive a damaged item? (Explain how to report the issue and request a replacement.) Email company with a picture of damaged item and we will replace it.
Special Considerations
1. Do you ship to P.O. Boxes or military addresses (APO/FPO)? Yes
2. Do you have restrictions on certain locations? (Certain states/countries with restrictions?) No
3. Do you offer local pickup options? (If applicable.) Yes, can be picked up at business address.
Returns & Exchanges Related to Shipping
1. What if I entered the wrong shipping address? (Can it be corrected, and how soon?) Within 48 hrs
2. Do you accept returns due to shipping issues? (If a package is undeliverable, what happens?) Will accept returns and try again with correct delivery info.
3. How do you handle refunds for shipping fees? (If a customer returns an item, is the shipping cost refundable?) No